Return window
Most physical products can be returned within 30 days of delivery if they are unused, in original condition and packaging, and include all parts and accessories.
Cancelling an order
Email hello@nextecomshop.com or call +1 860-350-8920 as soon as possible. Orders that have not yet shipped can be cancelled for a full refund.
Exceptions
- Delivered eGift cards and software codes.
- Opened supplements, patches, personal care products and pet food or supplements.
- Items that have been used, damaged or are incomplete.
- Anything sold as final sale.
If something arrives damaged or wrong
Contact us within 7 days of delivery with your order number and a photo of the problem. We'll replace the item or refund you fully, including the cost of return shipping.
Return steps
- Email hello@nextecomshop.com with your order number and the items you're returning.
- We'll respond within one business day with a return authorization and instructions.
- Pack the items carefully and send them using a tracked shipping method.
Please wait for authorization before sending anything. Unless we made an error, return shipping costs are your responsibility and original shipping charges are not refundable.
Refunds
After we receive and inspect your return, we'll let you know by email. Approved refunds are made to the original payment method within 5–10 business days, although your bank may take a little longer to process them.
Exchanges
For a different item, please return the original for a refund and place a new order.
Gift orders
Gifts shipped directly to the recipient are refunded as store credit. All other refunds are issued to the original purchaser.
Contact
Questions about anything on this page? Get in touch with Next Ecom Shop:
Phone: +1 860-350-8920
Email: hello@nextecomshop.com
You will find our mailing address and support hours on the Contact page.