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Common questions
What does shipping cost?
Standard shipping is free on orders of $69 or more. Below that, there's a flat $5.79 fee, which you'll see in your cart before you check out.
Can I buy from several departments in one order?
Yes. Every department shares a single cart, so you only check out once.
How soon will my order ship?
Physical products usually ship within 1–3 business days. Tracking details are emailed as soon as your order leaves us.
How are software and eGift cards delivered?
We email digital codes to the address you provide at checkout. If yours hasn't arrived, check your spam or promotions folder and then contact us.
What's your return policy?
Most unused physical items can be returned within 30 days of delivery. Delivered digital codes and opened personal care, supplement or pet food products are final sale. See our Return & Refund Policy for full details.
Can I update or cancel my order?
Yes, as long as it hasn't shipped yet. Please call or email us right away.